We ask for your understanding and cooperation in complying with our return and refund policy as follow: All Lanternland products are custom orders and are NOT returnable
1) If there is an error due to our mistake-The product received is not the product ordered, we will happily replace the item.
Slight variations in size and finish are normal due to the handcrafted nature of the product
and do not qualify under this provision.
INSPECTION AND RETURN:
Although damage in transit is rare, it does happen on occasion.
Inspect the boxes for obvious damage at the time of delivery, even if you do not plan to install them right away.
Even if no damage is suspected, open the carton within 24 hours and make a thorough inspection.
Identify or describe the missing/damaged item(s).
Notify us within 48 hours of any damage/missing item(s) so that we can assist with getting the product fixed.
Keep any damaged goods and their packaging materials for later inspection.
Please take pictures of any damage and email to Customercare@lanternland.com
Depending on the light- If it has clip in glass we will send you new glass panels to put in. If the glass is not clip in we will issue a label with UPS to come back and get the package so we can fix any broken glass and repair the light fixture. Please keep lantern boxed and ready for pick up. When the light is received it will be repaired and sent right back out to you.
All sales are final.
Email Lanternland Customer Service at Customercare@lanternland.com to process any damages or shortages No exceptions can be made without approval.